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Toyota mobile application

ABOUT THE CLIENT

Toyota

PROJECT OVERVIEW

The project is a form that allows customers contacting the after-sales service of dealerships to evaluate their satisfaction. Customers can also suggest improvements to the service. Responses to the satisfaction form are given by selecting emojis that represent a satisfaction level from 1 to 10, as well as answering “yes” or “no” to additional questions, with the option to add comments.

TECHNICAL DIFFICULTIES

The main technical challenges included dynamically managing emojis to provide a smooth user experience, integrating responses into a database, and designing an intuitive and ergonomic comment input interface.

THE SOLUTION

The solution is a responsive web application that allows users to access the form both from a phone and a computer. The interface is optimized to offer a smooth experience with intuitive and fast navigation, regardless of the screen size.

KEY BENEFITS

The project enhances customer satisfaction by allowing quick and intuitive feedback. It provides dealerships with actionable data to improve the quality of their after-sales service.

TECHNOLOGY

The application uses Next.js for the frontend, providing fast rendering and an optimized user experience. The backend is powered by Express.js with Node.js to handle requests, data processing, and storage in a database